Catch up on Point Inside’s weekly round-up of top articles in retail and mobile.
With retailers preparing for the holiday rush, it’s important to take into account key differences in the wants and needs of shopper demographics. For example, while Natural Insight found that 80% of 18-29 year-olds are planning on shopping in stores, that also means 20% plan on shopping only online. Prepping e-commerce websites for the influx of customers — and ensuring they aren't fraught with some of the biggest e-commerce annoyances — is a good step toward capturing that demographic.
There really isn't any question that retail stores are experience challenging times, but brick-and-mortar retailers shouldn't be entirely glum heading into 2018. Things might look a little bleak, but this is an opportunity to evolve. One of the things these retailers can do is learn from the strategies that have made Amazon one of the most successful companies of the last quarter century. In particular, retailers will begin to better leverage all that customer data they have gathered over the years to come up with successful strategies that connect offline and online channels.
Starting today, Kohl’s is officially getting in bed with Amazon. The discount department store is starting to accept returns of Amazon orders at 10 of what will eventually be 82 of its Chicago and Los Angeles stores. Kohl’s has also begun unveiling mini Amazon shops in some its locations, where customers will be able to try out and purchase gadgets like the Amazon Echo and Kindle.
Most U.S. shoppers are fiercely loyal to local food stores, calling them better than online options, according to a new Reuters/Ipsos poll that raises questions about how much Amazon.com’s $13.7 billion purchase of Whole Foods will shake up the supermarket business. Shares in Kroger Co, the largest U.S. supermarket operator, have tumbled 40 percent from this year’s highs on worries that the newly merged company will be quick to siphon business from traditional food sellers. Seventy-five percent of online shoppers said they rarely or never buy groceries online, according to the survey of nearly 8,600 adults from Aug. 12 to Sept. 1.